For Supervisor of Dental Case Administration Gonzalo Perez “dwelling the DentaQuest mission” means nobody is left behind.
“My staff and I’ve to beat unthinkable obstacles to get our members what they want. The sort of ardour and dedication requires a particular mixture of empathy, perseverance and out of doors of the field pondering.”
That is no exaggeration. Perez and his case managers take placing our mission in motion to an entire new stage. From contacting the Salvation Military to seek out shelter for a homeless member with end-stage renal illness to utilizing a bidirectional referral system to facilitate communication with members’ medical care groups, case managers spare no effort to assist these in want.
In so doing, staff members exhibit not solely the invaluable advantages of medical-dental integration—an idea that isn’t but adopted extensively inside well being care—but in addition how they’re advancing our future, one in every of our 5 core values.
“After we attain out to members, the main target could also be oral well being, however in the course of the case administration course of, we inevitably come throughout main gaps in bodily or psychological well being and develop into a referral supply. We consistently talk with groups on the medical facet to help members.
“Dental case administration is among the new frontiers in managed care and is rising by leaps and bounds. It’s turning into a differentiator and common component in our bids to win new enterprise,” says Perez. “My staff sits on the crossroads of many traits in well being care, like medical-dental integration, addressing social determinants of well being and training person-centered fashions of care. We apply a prevention-focused strategy to our work, striving to scale back or remove oral well being points earlier than they happen.”
Perez largely credit DentaQuest’s robust tradition of profession development, worker funding and ahead pondering for the chance to be a part of dental case administration, an rising pattern that delivers significant outcomes.
“We’re greater than a dental insurance coverage firm. We’re a driver for change and higher well being care, and I discover myself within the slightly lucky place to guide our efforts on this space as we ship glorious case administration to our present members and put together for future development as an organization.”
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