Distinctive service is a DentaQuest differentiator. Whether or not educating members about their dental plan, optimizing the credentialing device for suppliers or serving to purchasers handle their plans, DentaQuest gives unparalleled customer support.
CRM Manufacturing Assist Supervisor Jesus Jimenez oversees the group chargeable for creating and sustaining member, shopper and supplier net portals. Optimizing and constantly bettering these digital gateways is vital to making sure a stellar buyer expertise. Jimenez understands the significance of “delivering excellence,” one in all DentaQuest’s 5 core values, and usually emphasizes it to his group.
“Ship excellence means high quality to me, ensuring that the standard of our work meets or exceeds that which is predicted. The extra considerate we could be to construct and ship expertise for in the present day, whereas permitting for a straightforward integration and scalability tomorrow, is a key facet of what I deal with.”
Additionally impacting Jimenez’s work is the DentaQuest mission: to enhance the oral well being of all.
“The mission does have a optimistic affect on me. It implies that we’re bettering the oral well being for all communities and for individuals of all ethnicities, backgrounds, genders and socioeconomic standing. And our Preventistry® focus actually resonates with me: offering the required care and well timed checkups so we may help forestall severe dental points from occurring.
“Dwell our mission goes into all the things I do and the each day choices I make for the CRM group. I’m continuously fascinated by how the issues we’re implementing have an effect on our customers, members and suppliers. Questions my group all the time asks to make sure we live the mission are, ‘What might be their expertise? and Is it attainable to enhance their expertise?’”
Jimenez acknowledges colleagues’ degree of dedication to the mission as a typical thread that winds by the group. This shared dedication evokes his loyalty to DentaQuest.
“I benefit from the individuals I work with. The one true fixed for me at DentaQuest is that we’ve wonderful individuals who work right here who actually care in regards to the firm, the mission, the values and all the time doing the precise factor. That is without doubt one of the essential the explanation why I’ve been at DentaQuest for therefore lengthy.”
He additionally attributes his 10 -year tenure to the various alternatives he’s needed to develop inside the group, in addition to the truth that he’s a part of a various and inclusive tradition. Jimenez started his DentaQuest profession as a service desk analyst after which took on extra progressively demanding roles.
“I’ve been given the alternatives to be taught, develop and take a look at new issues. Additionally, I worth the truth that we’ve Worker Useful resource Teams (ERGs) that management helps. I really feel lucky to function chair of Adelante—the Hispanic ERG—and discover this place to be as equally as rewarding as my CRM supervisor’s position. DentaQuest acknowledges how vital range is and the way, collectively. we will have an awesome influence on our mission, the corporate and our stakeholders.”
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