A Dialog with DentaQuest’s “Pioneering Ladies” Honoree

Susan Gonzalez, a member advocate specialist with Neighborhood Engagement at DentaQuest, not too long ago was acknowledged as a “2021 Reformer” by Pioneering Ladies, an area nonprofit group in Beaumont, Texas. The award honored her dedication to educating individuals in her group about oral well being and connecting them to essential assets. We had a possibility to speak extra with Susan about her work and why she’s so keen about being a useful resource for individuals who want it most.  

What function does the Member Advocate Specialist play in your group? 

It’s our job to be a useful resource to the group. We’re right here to assist educate children and adults about essential facets of oral well being—all the pieces from the significance of brushing your enamel each day to the best way to make good meals selections to guard your enamel—in addition to information DentaQuest members in the direction of useful assets when they’re struggling to mitigate an issue.  

Why is your work so essential? What makes you keen about it?  

Years in the past, once I grew to become a single mother, I had no thought what sort of assets have been out there to me. Not many individuals sit you down or take the time to elucidate what to do when you don’t like your dentist, or what to do when you have a ruptured nerve in your mouth. I want there had been somebody to assist me once I wanted it most. In my function, I’m in a position to assist reply questions, navigate tough conditions and present individuals firsthand how a lot DentaQuest cares.  

Offering DentaQuest members with assist and educating them on why oral well being is essential makes an enormous distinction in our members’ general well being, but in addition the well being of our group. By way of my work, I can advocate for preventive care and provides correct steering to sufferers to assist them keep away from emergency therapy.  

If you’re educating a brand new group, what data would you like them to remove?  

I need them to grasp how obligatory oral well being care is to general well being. For instance, I work with mother and father educating them on the best way to brush their little one’s enamel and why caring for child enamel remains to be essential—even when they’re going to fall out in just a few years. There’s usually one guardian that doesn’t take it significantly. Just lately, one mom got here right into a session and apologized to me. She mentioned, “You at all times inform me to take my son to the dentist, and I by no means pay attention.” Her son was having sight points, so she took him to the attention physician. It turned out that he had a extreme dental an infection that traveled to his ear, which just about brought about him to lose imaginative and prescient in his proper eye. All as a result of she thought a child molar within the again didn’t matter. Each time I educate a course, my purpose is to offer individuals extra assets and understanding so conditions like this may be prevented.  

Your ardour on your work is plain, a lot so that you’ve been acknowledged by Pioneering Ladies, a nonprofit group in Texas, on your dedication and arduous work. What does this recognition imply to you? 

Pioneering Ladies highlights girls for his or her service in the local people. I used to be so shocked to be chosen. I’m very humbled and honored to be chosen together with different wonderful girls in my group. 



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